Refund Policy

  • Refund Method

If a Refund request is approved, refunds will be processed using the original payment method as determined by the company or on his bank card or through other available payment methods‎. Refund timelines may vary depending on administrative procedures and the payment method used.

Email Us

info@ms-nasrat.com

Phone Number

0100400168

Return Policy

 
  • Contracting and Construction Services 

 Please be advised that the work commencement period is approximately 7 days from the date of receipt of the required payment.         

All contracting, execution, and construction services are non-refundable and non-cancellable once the contract has been officially signed and/or work has commenced. Return or refund requests will only be considered in the event of a proven material breach by the company of the contract terms, in accordance with the contract provisions and applicable laws and regulations.

  • General Supplies, Materials, and Equipment 

The delivery period for general supplies or heavy equipment ranges up to 7 days from the date of receiving the required payment.            Requests for return or exchange of supplied materials or equipment must be submitted in writing within a maximum of seven (7) calendar days

       from the delivery date. To be eligible for return, the following conditions must be met:

       – Materials or equipment must be unused and uninstalled
       – Items must be in their original condition and packaging
       – The original invoice and delivery documents must be provided
       – Items must pass technical inspection and receive final approval from the company

      The company reserves the full right to reject any return request that does not meet these conditions.

  • Non-Returnable Items

The following items are strictly non-refundable and non-returnable:

– Materials or equipment that have been installed, used, or modified
– Special orders or items manufactured specifically for a particular project
– Materials damaged due to improper use, storage, or transportation by the client

  • Inspection and Approval

All return requests are subject to technical inspection. Acceptance or rejection decisions shall be made at the company’s discretion in accordance with its internal policies and contractual obligations.

Privacy Policy

1. Introduction
Welcome to ms-nasrat.com we We respect your privacy and are committed to protecting it through this Privacy Policy.

2. Information We Collect
We may collect the following types of information:

  • Personal Information: Name, email address, phone number, or other details you provide.

  • Usage Data: Information about how you use our website (pages visited, time spent, etc.).

  • Cookies and Tracking Technologies: We use cookies to improve user experience and analyze traffic.

3. How We Use Your Information
We use the collected information to:

  • Provide and maintain our website

  • Improve our services and user experience

  • Communicate with you (e.g., respond to inquiries, send updates)

  • Ensure security and prevent fraud

4. Sharing of Information
We do not sell your personal data. We may share information with:

  • Service providers (e.g., hosting, analytics)

  • Legal authorities if required by law

5. Cookies Policy
We use cookies and similar technologies to:

  • Remember user preferences

  • Analyze website traffic
    You can disable cookies through your browser settings.

6. Data Security
We implement appropriate security measures to protect your information. However, no method of transmission over the Internet is 100% secure.

7. Your Rights
Depending on your location, you may have rights to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.

10. Contact Us
If you have any questions about this Privacy Policy, you can contact us at:

Email 

info@ms-nasrat.com

Phone Number

01004001682